Services: We provide custom tailoring and garment manufacturing services as agreed upon between you and us. Services may include alterations, repairs, fittings, adjustments, and other related activities. The specifics of the services, including pricing and timelines, will be discussed and agreed upon before work commences.
Pricing and Payment: The cost of our services will be provided to you before any work is initiated. Prices may vary based on the complexity of the work, fabric type, design, and other factors. A deposit or full payment may be required upfront, and the remaining balance will be due upon completion of the services. We accept payment through Bank transfer, payment gateway and UPI etc.
Fittings and Measurements: For accurate tailoring, we may need to take your measurements and conduct fittings. It is your responsibility to attend scheduled appointments for measurements and fittings. Any changes to the original design or measurements after work has started may incur additional costs and affect completion timelines.
Turnaround Time: We will provide an estimated completion date for your tailored items based on the complexity of the work and our current workload. While we strive to meet deadlines, unexpected delays may occur due to factors beyond our control. We will communicate any significant changes to the completion timeline as soon as possible.
Alterations and Adjustments: We offer a limited number of alterations or adjustments free of charge if the final product does not meet the agreed-upon specifications. However, changes requested beyond this scope may be subject to additional charges.
Cancellations and Refunds: If you wish to cancel an order, you must do so within [cancellation period of 2 days] after placing the order. Cancellations after this period may result in a partial or no refund, depending on the stage of work completed. Refunds will be processed using the same payment method used for the original transaction.
Care Instructions: We will provide care instructions for your tailored items to ensure their longevity. It is your responsibility to follow these instructions to maintain the quality of the work done.
Ownership and Intellectual Property: You retain ownership of any items you bring to us for tailoring. Any original designs, patterns, or modifications created by us during the tailoring process will remain our intellectual property unless otherwise agreed upon.
Limitation of Liability: While we take great care in our tailoring services, we are not liable for any damage to your items beyond our control or for any incidental or consequential damages resulting from our services.
Confidentiality: We will keep your personal information and any discussions related to your tailored items confidential.